If you’ve encountered the frustrating message “Crypto.com verification failed,” you’re not alone. Many users face verification issues during the sign-up or KYC (Know Your Customer) process. This article explains why your Crypto.com verification fail, how to fix it, and what you can do to ensure a smooth verification experience.
Understanding Crypto.com Verification
Crypto.com requires all users to complete identity verification to comply with global regulations and keep the platform secure. This process usually involves submitting personal information, a government-issued ID, and sometimes a selfie or video for facial recognition. Without successful verification, you can’t access essential features like trading, transfers, or the Crypto.com Visa card.
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How to Fix Crypto.com Verification Failed
If your Crypto.com verification failed, follow these steps to resolve the issue and get approved quickly:
1. Use High-Quality Photos
- Take pictures in a well-lit area with a good-quality camera or smartphone.
- Ensure your ID is valid, all corners are visible, and the text is legible.
2. Double-Check Your Details
- Enter your full legal name, address, and date of birth exactly as they appear on your ID.
- Avoid spelling mistakes or abbreviations that don’t match your documents.
3. Submit the Correct Documents
- Use a valid government-issued ID (passport, national ID, or driver’s license).
- Make sure your ID is not expired and is accepted in your country.
4. Follow Facial Recognition Instructions
- Remove glasses, hats, or anything that could obscure your face.
- Look directly at the camera and follow all on-screen prompts.
5. Avoid Multiple Applications
- Stick to one account and avoid resubmitting with different details, as this can trigger security issues.
6. Check Your Email for Feedback
- Crypto.com usually sends an email explaining why your verification failed. Read it carefully and make the necessary corrections before resubmitting.
7. Be Patient and Monitor Status
- Verification typically takes a few minutes to a few hours, but during busy periods, it may take
- If your status doesn’t change within three business days, contact.
8. Contact for Persistent Issues
- If you’ve corrected all errors and still see “Crypto.com verification failed,” reach out to Crypto.com’s Service through the in-app chat or help center for personalized assistance.
Tips for a Successful Crypto.com Verification
- Prepare a valid, government-issued ID before starting.
- Double-check all personal details for accuracy.
- Take your time with photos and follow instructions closely.
- Don’t rush or submit blurry images.
- Stay updated with the latest guidelines on the Crypto.com Help Center
Contact us
Don’t let a failed verification stop your crypto journey. By understanding the reasons behind “Crypto.com verification failed” and following these actionable steps, you can resolve the issue quickly and enjoy all the benefits Crypto.com has to offer. For immediate assistance, contact us—we’re here to help!
Frequently Asked Questions (FAQs)
How long does Crypto.com verification take?
Verification usually takes a few minutes to a few hours. In rare cases, it can take up to 72 hours depending on application volume.
What should I do if my Crypto.com verification failed multiple times?
Carefully review the feedback email from Crypto.com, correct the issues, and resubmit your documents. If you’re still unsuccessful after several attempts, contact us for assistance.
Can I change my email or phone number if I made a mistake during registration?
Yes, you can update your email or phone number in the app settings and restart the verification process. If you lose access to your registered email or phone, contact for help.
