If you’re experiencing Tangem wallet issues, you’re not alone. As a popular hardware wallet for crypto storage, Tangem offers robust security, but users sometimes face errors, bugs, or transaction delays. This guide covers common Tangem wallet issue, their causes, and step-by-step solutions to get you back on track. If you need instant help, don’t hesitate to Contact us for personalized support.
Step-by-Step Solutions for Tangem Wallet Issues
A. Fixing Transaction Delays and Token Issues
- Check Blockchain Status: Sometimes, the issue is with the blockchain itself (e.g., Solana or Polygon). Check the network status online to confirm if there are known delays.
- Ensure Sufficient Funds: Make sure you have enough of the native token (e.g., SOL, ETH) to cover transaction fees.
- Update the App: Always use the latest version of the Tangem app. Update it via the App Store, Google Play, or GitHub.
- Refresh Token Data: Open the token wallet and swipe down to refresh. Wait up to 30 seconds for updates.
- Hide and Re-add Token: If a single token is problematic, hide it and add it back via the app menu.
- Change Internet Connection: Switch from Wi-Fi to mobile data or vice versa. Try using or disabling a VPN.
- Reinstall the App: Uninstall and reinstall the Tangem app to resolve persistent glitches.
B. Resolving Error Code 41234
- Reset All Cards: The only solution is to reset all cards in your Tangem Wallet set to factory settings. Important: Ensure all funds are transferred out before resetting, as this process wipes the wallet.
- How to Reset:
- Open the Tangem app.
- Tap the three-dot icon (top right).
- Go to Card Settings and scan your card.
- Select “Reset to factory settings” and confirm4.
- Open the Tangem app.
C. Fixing Scanning and NFC Issues
- Enable NFC: Make sure NFC is enabled in your phone’s settings.
- Remove Phone Case: Cases can block NFC signals. Remove it for better scanning.
- Find NFC Module: Align the Tangem card or ring with the correct spot on your device (usually near the top or back).
- Keep Devices Stable: Hold the wallet and phone steady during the scan.
D. Addressing Security Concerns
- Update Regularly: Ensure your app is up to date to benefit from the latest security patches.
- Contact Support: If you suspect a security issue, contact Tangem support immediately.
📚Read More: How to Transfer XRP from Coinbase to Tangem Wallet
Common Tangem Wallet Issues
1. Transaction Delays or Failures
Many users report problems when moving tokens, such as transactions getting stuck, balances not updating, or tokens seemingly vanishing. This can happen with various blockchains, including Solana, Ethereum, Polygon, and Cardano.
Possible Causes:
- Network congestion or slow blockchain confirmations.
- Insufficient funds to cover transaction fees.
- Temporary glitches in the Tangem app or the blockchain network.
- Outdated app version or poor internet connection.
2. Error Codes (e.g., Error 41234)
Error 41234 typically appears when adding a backup card or creating a new wallet with an existing Tangem card. This is a linking error and does not affect your funds.
Root Cause:
- Trying to create multiple wallets from the same card set.
- Attempting to add a backup card after the backup process is finalized.
3. Balance Not Displayed / “Blockchain Unavailable” Error
Sometimes, the Tangem app fails to display your balance or shows a “Blockchain unavailable” error. This can be due to slow API responses or connectivity issues.
4. Security Vulnerabilities (Resolved)
In late 2024, Tangem fixed a critical bug where, under rare circumstances, private keys could be exposed via email when users created a wallet with a seed phrase and immediately contacted support. The issue was limited to less than 0.1% of users and has since been fully resolved, with all affected logs deleted. No funds were lost or accounts compromised.
Need Instant Help with Tangem Wallet Issues?
If you’re still facing Tangem wallet issues or need personalized support, Contact us now for instant assistance. Our experts are ready to help you resolve any wallet errors, bugs, or concerns quickly and securely.
Frequently Asked Questions (FAQs)
Why is my Tangem wallet balance not updating?
This can be due to network congestion, outdated app version, or weak internet connection. Try refreshing the token page, updating the app, or switching your internet connection.
What should I do if I get error 41234?
You need to reset all cards in your Tangem Wallet set to factory settings after ensuring no funds remain in the wallet.
Is my Tangem wallet safe after the recent vulnerability?
Yes, the bug that exposed private keys via email has been fixed. Only a tiny fraction of users were affected, and no funds were lost or accounts compromised.
