If you’re experiencing a black screen when trying to open your Exodus wallet on Windows 11, don’t panic! There are a few steps you can take to resolve this issue. Here’s a step-by-step guide:
Steps To Troubleshoot Exodus Wallet Black Screen Issues on Windows 11
1. Check for Running Exodus Processes
- “Press Windows key + R” to open the Run box
- Type “
taskmgr” and hit Enter to open Task Manager - Go to the Processes tab and look for any Exodus-related processes
- If found, select them and “click End task” to close them
📚Also Read: How to Troubleshoot Exodus Wallet Network or Connection Issues?
2. Update Graphics Drivers
- Right-click on your desktop and select Graphics Options
- Choose Update Graphics Driver
- Follow the on-screen instructions to update your graphics drivers
3. Reinstall Exodus
- Uninstall the existing Exodus wallet from your system
- Go to the official Exodus website and download the latest version for Windows 11
- Install the new version and see if the black screen issue is resolved
4. Downgrade to a Previous Version
- If the latest version is causing the black screen, try downgrading to an older version
- Visit the Exodus releases page and search for a stable version that worked for you previously
- Download the corresponding
exodus-windows-x64-xx.xx.x.exefile and install it
5. Clear Exodus Cache
- “Press Windows key + R” to open the Run box
- “Type
%AppData%” and hit Enter to open the Roaming folder - Locate and delete the Exodus folder
- Restart your computer and open Exodus again
If none of the above steps resolve the black screen issue, you may need to restore your wallet from a backup. If you don’t have a backup, contact Exodus support for further assistance.
Remember, Exodus will never ask for your 12-word recovery phrase or private keys. Always keep them safe and secure.
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