Have you opened the Crypto.com app and noticed that Crypto.com funds are not showing up? Is your wallet showing zero balance, or do your coins and tokens seem to be missing? This situation is stressful for many users. But don’t worry — in most cases your Crypto.com money does not disappear. Funds are simply temporarily hidden due to an app glitch, blockchain confirmation pending, or a wrong section check.
This guide will give you a short and clear answer as to why the issue occurs and how to fix it. If you find that your Crypto.com coins are not showing up, tokens are missing, or deposits are not showing, here is a step-by-step solution.
Why Is My Crypto.com Wallet Showing Zero?
When the wallet shows zero, the user first thinks that the funds are gone. But in most cases your coins are safe.
Common reasons:
- App cache issue
- Wrong platform check (App vs Exchange)
- Server downtime
- Internet unstable
👉 Example: If the balance is in the exchange and you are checking the app, then the wallet will show zero.
Read also: How To Withdraw Money From Onchain Wallet
Quick Fixes:
- Restart the app and clear the cache
- Check login on the right platform
- Ensure stable internet
Why Are My Crypto.com Coins Not Showing Up?
It often happens that Crypto.com coins not showing up is seen when the app is not synced properly.
Reasons:
- App update is pending
- You are checking the wrong section
- Sync glitch
Solutions:
- Update the app
- Check the transaction history
- Force close the app and open it again
📌 Tip: If you are still confused, check the TXID on the blockchain explorer.
Why Are My Crypto.com Tokens Missing?
When tokens seem to be missing, it is usually a network or compatibility issue.
Common reasons:
- Choosing the wrong blockchain
- Sending an unsupported token
- Network congestion
👉 Example: If the Ethereum network is jammed while sending an ERC-20 token, the tokens will remain pending.
Quick Fixes:
- Check TXID on Etherscan
- Confirm whether token is supported or not
- If sent on wrong chain, then recovery is very tough
⚠️ Warning: Tokens sent to wrong address or on wrong blockchain are not recovered.
Why Are My Crypto.com Assets Not Visible?
Sometimes assets are not visible in the app. Meaning coins or holdings do not show in portfolio.
Reasons:
- Network congestion
- Server downtime
- App sync bug
Fixes:
- Refresh the app
- Keep Verify TXID on explorer. If deposit is still missing after confirmation, send details to Crypto.com team.
- Check maintenance notice
Why Have My Crypto.com Holdings Disappeared?
Users are most scared when holdings appear to disappear.
Reason:
- Using the wrong wallet address
Note: If funds are sent to the wrong address or on an unsupported chain, they are irreversible.
Preventive Step:
- Always double-check the address and chain while making a transaction.
Why Is My Crypto.com Portfolio Not Updating?
It happens with many users that their portfolio is not updating. Meaning coins are added but the graph or list is not updating.
Signs:
- Balance appears zero
- Holdings not showing
- Chart freezes
Fixes:
- Restart the app
- Install updates
- Keep stable internet
👉 Example: If you bought BTC but it was not reflected in the portfolio, then check the transaction history.
Why Is My Crypto.com Amount Not Reflecting?
Sometimes the amount is not reflecting even after depositing.
Reasons:
- Pending confirmations (BTC/ETH takes more time)
- Wrong deposit address or wrong network
👉 Example: If ETH is sent to Solana address, then those funds will be permanently lost.
Why Is My Crypto.com Deposit Not Showing?
Crypto.com deposit not showing is a common issue.
Steps to check:
- Check transaction history and email confirmations
- Verify TXID on explorer
- If TXID is confirmed but deposit is not showing, then you will have to send details to Crypto.com team
How to Prevent Future Issues With Crypto.com Funds
It is easy to avoid the problem of funds missing or not showing in the future.
Best Practices:
- By selecting the correct blockchain
- Copy-paste the address carefully
- For large amount send test transaction first
- Keep updating the app
- By confirming deposit on Explorer
Table: Crypto.com Issues & Solutions
| Issue | Reason | Solution |
| Wallet showing zero | App cache, wrong section | Restart app, clear cache, check login |
| Coins not showing up | App outdated, sync bug | Update app, check history |
| Tokens missing | Wrong network, unsupported token | TXID verify, confirm support |
| Assets not visible | Network congestion, downtime | Refresh app, stable internet |
| Holdings disappeared | Wrong address | Double-check address before transfer |
| Portfolio not updating | App sync bug | Restart app, install update |
| Amount not reflecting | Pending confirmations, wrong address | Wait confirmations, verify address |
| Deposit not showing | Delay, sync issue | TXID check, contact team |
FAQs: Crypto.com Funds Not Showing
No, in most cases funds are safe. It is just an app glitch or sync issue.
Update the app, clear the cache, and verify on TXID explorer.
First check whether the correct network was selected or not. Sending on the wrong chain makes recovery difficult.
This is just a sync bug. It gets fixed by app refresh or update.
Verify TXID on explorer. If deposit is still missing after confirmation, send details to Crypto.com team.
Final Thoughts
If your Crypto.com funds are not showing, tokens are missing, or deposit is not showing, there is no need to worry. These issues are mostly temporary. Just verify TXID, refresh the app, and be patient. Remember, crypto is irreversible. Sending funds to wrong network or wrong address results in permanent loss. Hence it is best practice to always double-check before transacting.
