Step-by-Step Guide to Crypto.com unlock account

Getting locked out of your Crypto.com account can be stressful, but don’t worry — you’re not alone, and the solution is often easier than you think. In this complete guide, we’ll walk you through how to Crypto.com unlock account quickly, safely, and easily. Follow these steps and regain access to your account with confidence!

How to Unlock Your Crypto.com Account: Step-by-Step

1. Attempt to Log In

• Open the Crypto.com App.
  
• Tap Log In to Existing Account.
  
• Enter your registered email address or phone number and tap Log In.
  

2. Complete Verification Steps

Depending on your account setup, you may need to:

• Use your passkey if you have one.
  
• Verify your email by clicking the login link sent to your inbox.
  
• Enter the SMS verification code sent to your registered phone number.
  
• Enter your app passcode.
  

3. Confirm the Reason for Lock

If your account is locked, the app will prompt you to confirm why the account was locked (for example, due to a lost device or suspected compromise).

4. Identity Verification

• Complete the in-app identity verification process as prompted.
  
• This may include uploading identification documents and taking a selfie for facial recognition.
  

5. Manual Unlock (If Needed)

• If in-app verification fails or is unavailable, you’ll be asked to contact Crypto.com Customer Service for a manual unlock.
  
• Manual unlocks may take several business days for security reasons.
  

6. Regain Access

Once your account is unlocked, you will regain access to all Crypto.com services, including the App, Exchange Web, and Exchange App.

7. Unfreeze Your Crypto.com Visa Card (If Applicable)

• Go to the Card tab in the app.
  
• Click the card icon in the upper right corner.
  
• Tap Unfreeze your card to resume using your Visa card.
  

📚Recent Blog:- Crypto.com Account Frozen

What If You Forgot Your Password?

If you can’t remember your password:

• Tap Forgot Password on the login screen.
  
• Follow the instructions to receive a reset link via email.
  
• Click the link, set a new password, and log in as usual3.
  

What If Two-Factor Authentication (2FA) Is Blocking Access?

If you’re having trouble with 2FA:

• Open your authenticator app and enter the six-digit code when prompted.
  
• If you lost access to your authenticator, follow the account recovery steps or contact customer support for help resetting 2FA4.
  

Need Instant Help?

If you’re unable to unlock your Crypto.com account using these steps, or if your situation is urgent (such as a compromised account), contact us for instant help. Our team is ready to assist you through the process and ensure your funds remain secure.